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Shipping & Returns

Returns:

We want to earn your business and in doing so, we look to make the exchange/return process as simple as possible. At any time, please feel free to drop us a note sales@velvetbungalow.com or call 908-420-8448. and we will try our best to make it right.  But we get it, if it doesn't fit there is nothing you can do.

Like most stores, our return policy lasts 30 days for store credit. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund, credit nor exchange.

***For a full cash/credit card Return has to be received within 15 days.  

To be eligible for a return, your item must be UNUSED,  UNWASHED, with TAGS ATTACHED and in the same condition that you received it. Once we receive it back, please allow 2-3 business days for us to process your return/exchange. 

ALL CLEARANCE ITEMS discounted 30% OFF or more & ACCESSORIES ARE FINAL SALE.
All swimwear items are final sale.
All bras and basics are final sale.

Any shipping fees are non-refundable

Returns can be mailed to:

Velvet Bungalow Boutique
23 York Drive
Helmetta, NJ  08828


The fine print: Several types of goods are exempt from being returned. Perishable goods (such as food, flowers, newspapers or magazines cannot be returned) We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.